Manage all Your Online Messages in One Inbox

Socio Inbox lets your teams take care of customer messages and comments across your entire estate from one customisable dashboard. Improve customer sentiment and team efficiency.

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Sociolocal Features

One Inbox

Manage your locations community messages from one place.  Socio Inbox aggregates direct messages, comments and reviews from Facebook, Instagram, Twitter and Google My Business into one central inbox. Keep your local communities happy by seeing, responding and resolving all queries at speed.

Respond

Never miss another message or comment again.  Receive notifications for all incoming messages and comments and respond on desktop or mobile from the dashboard.  Leaving no customer message unanswered and no missed opportunity.

Resolve

Resolve customer conflict and frustrations quickly with one central view. Mark messages as resolved to ensure your team have a clear actionable dashboard.

Features for Advertising

Facebook messages and comments
Twitter messages and comments
Instagram messages and comments
Google reviews
Respond
Filter by date
Filter by channel
Filter by group
Mark as Resolved
Messages Window
Comments Window
Socio Chat Window

Improved customer service

Never miss another message or comment again. Socio Inbox allows your HQ and individual location teams to receive notifications with each new message.  The Socio Inbox dashboard brings together all messages, post comments and reviews onto one central view. Respond to customers quickly to minimise frustrations and maximise opportunity.

Connect locally
Not all marketers are the same

Filters for efficiency

Filter by date and channel to ensure your teams can get the visibility they need. If you are a large multi-location group the dashboard can also be filtered by group, brand, territory or region to suit your business needs.

Teamwork with local stores

On the Socio Inbox dashboard, incoming messages and Socio Chat sit side by side. This allows your teams to quickly communicate customer frustrations and issues with HQ and local store team members from one screen. Remove the communication blockers and facilitate greater teamwork.

Time, time, time

Explore SocioConnect's Modules

Building Connections with our Partners

"We have been working with SocioLocal since Aug 2019, the software allows us to get key messages out through our store network Facebook pages. The support provided by the team at SocioLocal is excellent, they are professional, responsive and expert in their area and I would highly recommend them as a team."
Emma Henry
Digital Content Manager | Supervalu
“The benefit of Social Connect is the planning of posts across different platforms. My managers can upload pictures of what they would like highlighted and I can plan the posts as far ahead as I like. Events around me are shown, so I can use them too. Very easy to use. Great analytics too.”
Anna Vanzel
Owner | Michie Sushi
"It's been a great experience working with Socio Local. We have seen our results go up consistently. Socio Local’s dedication and platform has helped us grow and we would be happy to recommend them."
Michael and Eileen McHugh
Owners | Daybreak Greenville
“I am very happy with the service so far. I have received positive feedback about our social media presence and the professional photography has improved our brand image”.
Tony Flanagan
Owner | Londis Cournelscourt
“At Putney Pantry we are very satisfied with the service provided by Socio Local. We have been receiving positive comments from customers regarding our Instagram page and we are happy to see an increase in our social media following."
Issa Cissokho
Owner | Putney Pantry