REPUTATION

Monitor and protect your brands reputation

Filter your online reputation by one location or hundreds; monitor, respond, analyse and export your online reputation.
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Respond

Protect your brand by responding to online reviews quicker with real-time review insights across multiple review sites on SocioConnect.

Manage

From your HQ dashboard or individual location dashboard see all online reviews to increase visibility of customer sentiment, respond and react to reviews to protect and track online reviews to measure venue performance.

Analysis

Get overviews of which review channels are most active per business location, track number of reviews versus previous month, week or day, and track your average and all time rating per channel to hold you locations accountable for the service they are offering.

Increased Insight

Scrambling to track online reputation, identifying service problems and getting ahead of issues is a problem of the past. With your reputation dashboard your marketing teams and on the ground teams have access to all reputation channels in one place along with average rating, all time rating and whether performance is tracking in the green or red. This increased insight gives your teams the ability to act quicker on customers feedback and gives you the insight to hold them accountable.

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Brand Protection

Reviews left unanswered can be damaging to your brand. With our reputation tool you can react quickly  to the negatives and double down by responding swiftly to the positives. Our source rating analytics also shows you how your rating is changing based on a date range that you can set and don’t forget that our inbuilt chat tool allows you to directly raise any issues with on the ground and HQ teams right there and then.

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React to Customer Feedback

Controlling numerous reputation channels across multiple venues has never been easier.  Our dashboard gives you a centralised view and allows you to drill down by location, channel or region. You can also export reports for your selected dates range for one or hundreds of locations making reporting on reputation and customer feedback truly seamless and easy.

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What YOu Get

Features Included in Analytics

Exportable Reports
Multi Channel
Web Tracking
Conversion Tracking
Fan Growth
Engagement Inisghts
Listing Insights
Top Contributors
Location Breakdown
Date Filtering
Performance Comparison
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Our testimonials

Building Connections with our Partners

“The benefit of Social Connect is the planning of posts across different platforms. My managers can upload pictures of what they would like highlighted and I can plan the posts as far ahead as I like. Events around me are shown, so I can use them too. Very easy to use. Great analytics too.”
Anna Vanzel
Owner
"It's been a great experience working with Socio Local. We have seen our results go up consistently. Socio Local’s dedication and platform has helped us grow and we would be happy to recommend them."
Michael and Eileen McHugh
Owners