Scrambling to track online reputation, identifying service problems and getting ahead of issues is a problem of the past. With your reputation dashboard your marketing teams and on the ground teams have access to all reputation channels in one place along with average rating, all time rating and whether performance is tracking in the green or red. This increased insight gives your teams the ability to act quicker on customers feedback and gives you the insight to hold them accountable.
Reviews left unanswered can be damaging to your brand. With our reputation tool you can react quickly to the negatives and double down by responding swiftly to the positives. Our source rating analytics also shows you how your rating is changing based on a date range that you can set and don’t forget that our inbuilt chat tool allows you to directly raise any issues with on the ground and HQ teams right there and then.
Controlling numerous reputation channels across multiple venues has never been easier. Our dashboard gives you a centralised view and allows you to drill down by location, channel or region. You can also export reports for your selected dates range for one or hundreds of locations making reporting on reputation and customer feedback truly seamless and easy.